Disputes
How we handle issues fairly with escrow protection.
Message the seller and explain the issue clearly.
If you can’t resolve it, open a dispute as soon as possible.
Our team checks proof and decides a fair outcome.
What is a dispute?
A dispute is a formal request to review an order when something went wrong. Funds stay in escrow while we investigate. We aim to protect both buyers and sellers with a clear, evidence-based decision.
When should I open one?
- The service was not delivered.
- The result is clearly not as described.
- Delivery is unreasonably delayed and communication fails.
- You suspect fraud or account access issues.
Open disputes as soon as possible. Delays may reduce available options because evidence can become harder to verify.
Evidence we accept
Before/after screenshots, relevant pages, order details, and proof of what was delivered.
Short clips showing the issue clearly (e.g. missing items, wrong delivery, errors).
On-site messages and agreements between buyer and seller.
Possible outcomes
If the dispute is decided in the buyer’s favor, a refund can be issued.
If the seller delivered as agreed, funds are released to the seller.
In some cases we can issue a partial refund based on what was delivered and proven.
Refund fees (important)
If an order is cancelled or refunded, the refunded amount may be reduced by platform service fees (10%) and non-refundable payment processing costs (Stripe), because handling, moderation, and payment processing still generate real costs. The final decision depends on the reason and evidence in the dispute.
Note: Processing costs can vary by payment method and country.